Série S

Support de produit

FAQ

What is the Installation process and requirements?

Installing EV charging stations requires careful planning, qualified electricians, and compliance with electrical standards.

Many locations have simplified the approval process for EV chargers, but understanding local regulations is essential as they can vary from state to state.

By working with an experienced national provider such as LCTC, we can manage all these obstacles to ensure total compliance and professionalism.

What do I need to ensure that the software will work?

The chargers will require OCPP 1.6J or above capabilities. This is how CPO software communicates and controls the charger. You will also need a steady, reliable internet connection. We recommend using a hardwired ethernet connection to the charger or a built-in GSM modem and sim card. However, a wireless connection is also an option but not preferred.

What charging ways does our charging station support?

Online/Offline RFID card charging

Charging with mobile app

Operating through the touch screen

How do I know when the charge is complete?

Once your car is fully charged, the charging station will stop supplying power to your vehicle automatically. You can also monitor the charging status on your car’s dashboard or charging app, which will show the battery level and estimated time until completion.

When will the menu be available in dutch?

We can add a Dutch language package or any other language for free.

What is the warranty time?

Hardware warranty is two years.

How do users pay for the charging session?

Credit/Debit Cards: Many stations support direct card payments.

Mobile Apps: Dedicated apps let users start, stop, and pay for charging via smartphone.

Série H

Support de produit

FAQ

For the H series, what is Nominal Supply for H-series ev charger?

230 VAC±15% for 7kW and 400VAC±15% for 11kW and 22kW.

How to achieve solar energy compatibility and dynamic load balancing?

Via smart meter or CT clamp. For solar energy compatibility, it has three modes: FAST, ECO and ECO+.

What control modes does H-Series have?

Smart APP, RFID Cards, and Plug & Play for your choice.

What affects the charging time of an electric vehicle?

In the case of AC charging the time required to charge depends on the power of the charger, as well as the power of the inverter installed within the vehicle.

What kind of electrical connection is required to supply a charging station?

The power of the connection depends on the power of the charger. In the case of AC charging station, it is between 7.4kW and 22kW.

Why do I need a charger at home since my vehicle has an onboard charger?

A charging station at home ensures your vehicle is always fully charged, whether you're on a short or long trip. You also don't worry about arriving at the station only to find the charging terminal damaged or undergoing repairs. Private home charger is also fully customized to your vehicle. There's no risk of the terminal socket being misaligned with your vehicle's standard.

What type of charging station should I choose?

AC Chargers (H-series & HC-series).

Practical for overnight home charging, convenient for residents with electric vehicles. Meanwhile, for Business Alignment, the property developers can attract environmentally aware homebuyers and tenants.

Série HC

Support de produit

FAQ

For a home charging station, are there any recommended models that are more cost-effective?

HC-series has basic charging function. It has Static load balancing management, HCharger APP and Built-in DC 6mA Protection External Type A RCD Breaker Required, etc. 7.4kW, 11kW and 22kW for your choice.

If I have my own charging cable, can I choose a charging station without one?

For HC-Series, we have two versions for your choice: Type 2 Socket/Type 2 Tethered(5m charging cable).

What are the Mounting Ways for HC-series ev charger?

There are two mounting ways:Wall-mounted/Pedestal.

What protection function does HC-series have?

Over Current Protection(External MCB)/Over and Under Voltage Protection/

Over Temperature Protection/CP Protection/RCD Protection/Ground Protection

What affects the charging time of an electric vehicle?

In the case of AC charging the time required to charge depends on the power of the charger, as well as the power of the inverter installed within the vehicle.

What kind of electrical connection is required to supply a charging station?

The power of the connection depends on the power of the charger. In the case of AC charging station, it is between 7.4kW and 22kW.

Why do I need a charger at home since my vehicle has an onboard charger?

A charging station at home ensures your vehicle is always fully charged, whether you're on a short or long trip. You also don't worry about arriving at the station only to find the charging terminal damaged or undergoing repairs. Private home charger is also fully customized to your vehicle. There's no risk of the terminal socket being misaligned with your vehicle's standard.

What type of charging station should I choose?

AC Chargers (H-series & HC-series).

Practical for overnight home charging, convenient for residents with electric vehicles. Meanwhile, for Business Alignment, the property developers can attract environmentally aware homebuyers and tenants.

Série C

Support de produit

FAQ

What are the Mounting Ways for HC-series ev charger?

There are two mounting ways:Wall-mounted/Pedestal.

If I buy the C Series, do I need to prepare my own charging cable?

YES. For C-series, it just have socketed version without charging cable.

Does the C series have leakage protection?

YES. Built-in DC 6mA RCD.

Que devrait-il être pris en compte avant l'installation?

-Comment une grande partie de l'électricité est disponible pour l'infrastructure de charge?
-Tque quelle puissance voulez-vous charger la voiture?
-Comment de nombreuses voitures seront facturées en même temps maintenant et à l'avenir?
-Il y a-t-il suffisamment de réception de signal sur le site d'installation?

Comment charger votre voiture via le chargeur de la série C?

- Assurez-vous que le chargeur facile est en puissance
- Branchez le câble dans le véhicule
- Branchez le câble dans le chargeur facile
- Le véhicule doit commencer à charger

Que coûte pour charger un véhicule électrique?

Il n'y a pas de réponse unique à cette section en raison de la puissance de charge et des prix différentes de différentes sociétés énergétiques.

La série C LCTC a-t-elle besoin d'une tige de terre?

Oui, la série C est un chargeur simple avec des fonctions de base, mais doit installer une tige de terre supplémentaire pour la sécurité.

Puis-je mettre ma série C LCTC à l'extérieur?

Oui, vous pouvez, car la série C LCTC a un niveau de protection jusqu'à IP54, IK08, qui peut être très efficace contre les conditions météorologiques et la collision.

Puis-je utiliser mon propre électricien pour installer des chargeurs LCTC?

Tous les produits de charge LCTC doivent être installés par un programme d'installation approuvé par le LCTC.
Contactez-nous pour vérifier l'installateur approuvé LinCHR le plus proche près de chez vous.

Série E

Support de produit

FAQ

What kind of scenarios is this charger suitable for?

This charger is suitable for both residential use at home and commercial or public installations such as parking lots, workplaces, and shopping centers.

Is the charging speed fast?

Yes. With 7kW single-phase and 22kW three-phase options, it can meet the daily charging needs of most electric vehicles efficiently.

Is the installation complicated?

No. The charger supports both wall-mounted and pedestal installations, making it flexible and easy to deploy in garages, private driveways, or outdoor parking areas.

Is it convenient to use?

Yes. It is very user-friendly. Simply plug in the connector or swipe an RFID card to start charging. Remote control and backend management are also supported. 

How safe is the charger?

The charger is equipped with multiple protection features, including leakage protection, overload protection, and IP54 water and dust resistance, ensuring reliable and safe operation.

Can it be managed remotely?

Yes. The charger supports Wi-Fi connectivity, backend platforms, and mobile applications for remote monitoring, data management, and firmware updates.

Is this charger durable?

Yes. The robust housing and high protection rating make it resistant to harsh environments, ensuring stable and long-term operation.

Contact pour obtenir l'assistance