S-Series

Product support

FAQS

What is the Installation process and requirements?

Installing EV charging stations requires careful planning, qualified electricians, and compliance with electrical standards.

Many locations have simplified the approval process for EV chargers, but understanding local regulations is essential as they can vary from state to state.

By working with an experienced national provider such as LCTC, we can manage all these obstacles to ensure total compliance and professionalism.

What do I need to ensure that the software will work?

The chargers will require OCPP 1.6J or above capabilities. This is how CPO software communicates and controls the charger. You will also need a steady, reliable internet connection. We recommend using a hardwired ethernet connection to the charger or a built-in GSM modem and sim card. However, a wireless connection is also an option but not preferred.

What charging ways does our charging station support?

Online/Offline RFID card charging

Charging with mobile app

Operating through the touch screen

How do I know when the charge is complete?

Once your car is fully charged, the charging station will stop supplying power to your vehicle automatically. You can also monitor the charging status on your car’s dashboard or charging app, which will show the battery level and estimated time until completion.

When will the menu be available in dutch?

We can add a Dutch language package or any other language for free.

What is the warranty time?

Hardware warranty is two years.

How do users pay for the charging session?

Credit/Debit Cards: Many stations support direct card payments.

Mobile Apps: Dedicated apps let users start, stop, and pay for charging via smartphone.

H-Series

Product support

FAQS

For the H series, what is Nominal Supply for H-series ev charger?

230 VAC±15% for 7kW and 400VAC±15% for 11kW and 22kW.

How to achieve solar energy compatibility and dynamic load balancing?

Via smart meter or CT clamp. For solar energy compatibility, it has three modes: FAST, ECO and ECO+.

What control modes does H-Series have?

Smart APP, RFID Cards, and Plug & Play for your choice.

What affects the charging time of an electric vehicle?

In the case of AC charging the time required to charge depends on the power of the charger, as well as the power of the inverter installed within the vehicle.

What kind of electrical connection is required to supply a charging station?

The power of the connection depends on the power of the charger. In the case of AC charging station, it is between 7.4kW and 22kW.

Why do I need a charger at home since my vehicle has an onboard charger?

A charging station at home ensures your vehicle is always fully charged, whether you're on a short or long trip. You also don't worry about arriving at the station only to find the charging terminal damaged or undergoing repairs. Private home charger is also fully customized to your vehicle. There's no risk of the terminal socket being misaligned with your vehicle's standard.

What type of charging station should I choose?

AC Chargers (H-series & HC-series).

Practical for overnight home charging, convenient for residents with electric vehicles. Meanwhile, for Business Alignment, the property developers can attract environmentally aware homebuyers and tenants.

HC-Series

Product support

FAQS

For a home charging station, are there any recommended models that are more cost-effective?

HC-series has basic charging function. It has Static load balancing management, HCharger APP and Built-in DC 6mA Protection External Type A RCD Breaker Required, etc. 7.4kW, 11kW and 22kW for your choice.

If I have my own charging cable, can I choose a charging station without one?

For HC-Series, we have two versions for your choice: Type 2 Socket/Type 2 Tethered(5m charging cable).

What are the Mounting Ways for HC-series ev charger?

There are two mounting ways:Wall-mounted/Pedestal.

What protection function does HC-series have?

Over Current Protection(External MCB)/Over and Under Voltage Protection/

Over Temperature Protection/CP Protection/RCD Protection/Ground Protection

What affects the charging time of an electric vehicle?

In the case of AC charging the time required to charge depends on the power of the charger, as well as the power of the inverter installed within the vehicle.

What kind of electrical connection is required to supply a charging station?

The power of the connection depends on the power of the charger. In the case of AC charging station, it is between 7.4kW and 22kW.

Why do I need a charger at home since my vehicle has an onboard charger?

A charging station at home ensures your vehicle is always fully charged, whether you're on a short or long trip. You also don't worry about arriving at the station only to find the charging terminal damaged or undergoing repairs. Private home charger is also fully customized to your vehicle. There's no risk of the terminal socket being misaligned with your vehicle's standard.

What type of charging station should I choose?

AC Chargers (H-series & HC-series).

Practical for overnight home charging, convenient for residents with electric vehicles. Meanwhile, for Business Alignment, the property developers can attract environmentally aware homebuyers and tenants.

C-Series

Product support

FAQS

What are the Mounting Ways for HC-series ev charger?

There are two mounting ways:Wall-mounted/Pedestal.

If I buy the C Series, do I need to prepare my own charging cable?

YES. For C-series, it just have socketed version without charging cable.

Does the C series have leakage protection?

YES. Built-in DC 6mA RCD.

What should be considered before the installation?

-How much electricity is available for the charging infrastructure?
-With what power do you want to charge the car?
-How many cars will be charged at the same time now and in the future?
-Is there enough signal reception at the installation site? Is there a need for a WLAN access point? or repeater/adapter?

How to charge your car via C-Series charger?

- Make sure the Easy charger is power on
- Plug the cable into the vehicle
- Plug cable into Easy charger
- The Vehicle should start to charge

What does it cost to charge an electric vehicle?

There is no one-size-fits-all answer to this section due to different charging power and pricing from different energy companies.

Does the LCTC C-Series need an earth rod?

Yes, C-Series is a simple charger with basic functions, but need to install an extra ground rod for safety.

Can I put my LCTC C-Series outside?

Yes, you can, because the LCTC C-Series has a protection level of up to IP54, IK08, which can be very effective against weather and collision.

Can I use my own electrician to install LCTC chargers?

All LCTC charging products must be installed by a LCTC Approved installer. This is to ensure that the product is installed correctly.
Contact us to check the nearest LINCHR Approved installer near you.

E-Series

Product support

FAQS

What kind of scenarios is this charger suitable for?

This charger is suitable for both residential use at home and commercial or public installations such as parking lots, workplaces, and shopping centers.

Is the charging speed fast?

Yes. With 7kW single-phase and 22kW three-phase options, it can meet the daily charging needs of most electric vehicles efficiently.

Is the installation complicated?

No. The charger supports both wall-mounted and pedestal installations, making it flexible and easy to deploy in garages, private driveways, or outdoor parking areas.

Is it convenient to use?

Yes. It is very user-friendly. Simply plug in the connector or swipe an RFID card to start charging. Remote control and backend management are also supported. 

How safe is the charger?

The charger is equipped with multiple protection features, including leakage protection, overload protection, and IP54 water and dust resistance, ensuring reliable and safe operation.

Can it be managed remotely?

Yes. The charger supports Wi-Fi connectivity, backend platforms, and mobile applications for remote monitoring, data management, and firmware updates.

Is this charger durable?

Yes. The robust housing and high protection rating make it resistant to harsh environments, ensuring stable and long-term operation.

Contact to get support